Welcome to Curve by Lingerie! These Terms and Conditions outline the rules and regulations for using our website (curvebylingerie.com) and purchasing our intimate apparel and beachwear products.

1. Acceptance of Terms

By accessing our website and making purchases, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, please refrain from using our site.

2. Website Use and Intellectual Property

2.1 User Conduct

You agree to use our website for lawful purposes only and not to:

  • Violate any applicable laws or regulations
  • Infringe upon our intellectual property rights
  • Transmit harmful or offensive content
  • Interfere with the website’s functionality

2.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Curve by Lingerie and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Product Information

3.1 Product Descriptions

We strive for accuracy in our product descriptions, colors, and sizing information. However, slight variations may occur due to monitor settings and manufacturing processes. If you receive a product that significantly differs from its description, please contact our Customer Care team.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Intimate Apparel Hygiene Policy

Due to hygiene considerations, certain items cannot be returned if their packaging has been opened or if they show signs of wear. This includes:

  • Hosiery
  • Panties (except Brazilian Knickers and High Leg Briefs in unopened packaging)
  • Bralettes with visible signs of wear

4. Ordering and Payment

4.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order. All orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You agree to provide current, complete, and accurate payment information. We reserve the right to refuse or cancel orders that appear fraudulent.

4.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  2. Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.2 Shipping Areas

We currently ship worldwide except to certain Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us before ordering.

5.3 Delivery Issues

While we make every effort to ensure timely delivery, we are not responsible for delays caused by carriers or customs. Please ensure your shipping address is correct, as we cannot redirect packages once shipped.

6. Returns and Exchanges

6.1 Return Policy

We accept returns or exchanges within 15 days of delivery. To be eligible:

  • Items must be unworn, unwashed, with original tags attached and in original packaging
  • You must include proof of purchase (order number or packing slip)
  • Hygiene-sensitive items as described in Section 3.3 cannot be returned

6.2 Return Process

To initiate a return or exchange:

  1. Email our Customer Care team at [email protected] with your request
  2. Wait for our approval and return instructions (within 2 business days)
  3. Package items securely in their original packaging
  4. Ship to our Columbus address (provided in authorization email)

6.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Original shipping fees are non-refundable unless the return is due to our error.

6.4 Exchanges

Exchanges are subject to product availability. You will be responsible for any price differences in exchanged items. We cover standard shipping costs for replacement items.

7. Customer Responsibilities

As a valued customer, you agree to:

  • Provide accurate and complete information when placing orders
  • Review all order details before submission
  • Check products immediately upon delivery and report any issues within 15 days
  • Follow care instructions for our intimate apparel to maintain product quality
  • Comply with all applicable laws regarding the use of our website

8. Limitation of Liability

Curve by Lingerie shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Minor variations in product color or texture due to manufacturing processes
  • Delivery delays caused by third-party carriers or customs
  • Incorrect use or care of our products

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

9. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to our collection and use of your information as described therein.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Ohio, USA. Any disputes shall be resolved in the courts of Columbus, Ohio.

12. Contact Information

For questions about these Terms and Conditions, please contact us:

Curve by Lingerie
374 Old House Drive
Columbus, US 43215
Email: [email protected]