At Curve by Lingerie, we’re dedicated to making your experience with our intimate apparel as smooth and satisfying as possible. Whether you’re shopping for beachwear, lingerie, or specialty bras, we want you to feel confident in every purchase.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We currently ship worldwide except to certain Asian countries and remote areas. Please contact us if you’re unsure about delivery to your location.

Returns & Exchanges

We understand that finding the perfect fit in intimate apparel is essential. If you’re not completely satisfied with your purchase, we offer returns or exchanges within 15 days of receiving your order.

Return Guidelines

  • Timeframe: Returns/exchanges must be initiated within 15 days of delivery
  • Condition: Items must be unworn, unwashed, with original tags attached and in original packaging
  • Proof of Purchase: Include your order number or packing slip

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Hosiery
  • Panties (except Brazilian Knickers and High Leg Briefs in unopened packaging)
  • Bralettes with visible signs of wear

How to Return or Exchange

  1. Contact Us: Email our Customer Care team at [email protected] with your return/exchange request using the template below
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Send the package to our Columbus address (provided in your authorization email)
  5. Processing: Allow 3-5 business days for processing once we receive your return

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Curve by Lingerie Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

  • Item Name: [Product Name]
  • Size: [Size]
  • Color: [Color]
  • Quantity: [Quantity]
  • Reason: [Fit Issue, Wrong Size, etc.]
[For exchanges only:] I would like to exchange for:

  • Item Name: [Product Name]
  • Size: [Size]
  • Color: [Color]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Refund Information

  • Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Returns: Customers are responsible for return shipping costs

Exchange Information

  • Exchanges are subject to product availability
  • You will be responsible for any price differences in the exchanged items
  • We’ll cover standard shipping costs for your replacement items

Special Considerations for Intimate Apparel

To maintain hygiene standards for all our customers, we carefully inspect all returned intimate apparel. Items showing signs of wear, removed tags, or lacking original packaging cannot be accepted. We appreciate your understanding as we maintain these standards for everyone’s comfort and safety.

For any questions about our shipping or returns policy, please contact our Customer Care team at [email protected] or by mail at:

Curve by Lingerie
374 Old House Drive
Columbus, US 43215